1) If anyone is in immediate danger

Call 999 (police) now. Then follow the steps below once the situation is safe.

2) If you’re worried about a child (any member of the public)

Call Norfolk County Council Customer Services: 0344 800 8020. Ask to report a concern about a child. This line operates days, evenings and out-of-hours (you’ll be put through to the Emergency Duty Team when services are closed).

What you’ll be asked for (if known): the child’s name/age, where they live/are right now, what you saw/heard, who’s involved, and how urgent the risk is. You can report anonymously if needed.

3) If you’re a professional/volunteer working with children (schools, clubs, services)

Call CADS (Children’s Advice and Duty Service): 0344 800 8021 (Mon–Fri, daytime). CADS gives advice, takes referrals and routes to the right team. CADS does not accept written referrals—phone first.

Out-of-hours: call 0344 800 8020 (Emergency Duty Team).

Have ready: your details/role, child’s details, address/location, your concern (facts, times/dates), immediate risks, and what you’ve done so far (e.g., spoken to a DSL/manager).

4) If your concern is about an adult who works with children (staff/volunteer, any setting)

Contact the Local Authority Designated Officer (LADO) within one working day of becoming aware.

Email: lado@norfolk.gov.uk (primary route)
Education LADO duty desk: 01603 307797; LADO team: 01603 223473
Use the NSCP LADO referral guidance/form and follow the procedure.

5) If your concern relates to radicalisation / Prevent

Norfolk Police Prevent team (advice): 01953 423905 / 01953 423896
Prevent referral process and form (NSCP): send to preventreferrals-NC@Norfolk.police.uk once completed
If there’s an immediate risk of a crime or harm, call 999

6) Not sure if it meets the threshold?

Call for advice: public on 0344 800 8020, professionals on 0344 800 8021—you can discuss hypotheticals without naming the child at first if necessary.

7) What to write down (right away)

Facts only (what you saw/heard)
Dates/times and who was present
Injuries/behaviours noticed
The child’s words verbatim if there was a disclosure
Keep notes secure and share them with CADS or the police when asked

8) After you’ve reported

You may be asked for more details or to complete follow-up actions. If you’re a professional, keep your DSL/manager informed and record the CADS advice and any reference numbers given. (Out-of-hours calls via 0344 800 8020 reach the Emergency Duty Team.)

Useful numbers (Norfolk)

Report a concern (public): 0344 800 8020
CADS (professionals): 0344 800 8021 (daytime). Out-of-hours: 0344 800 8020
LADO: lado@norfolk.gov.uk; Education LADO duty desk 01603 307797
Police (non-emergency): 101
Prevent (advice): 01953 423905 / 01953 423896; preventreferrals-NC@Norfolk.police.uk (referrals)
SARC – The Harbour Centre (Norfolk): 01603 276381
NSPCC Helpline: 0808 800 5000; Childline: 0800 1111

10) Privacy and confidentiality

Sharing information to protect a child is lawful. If you believe a child is at risk of significant harm, you should share with CADS/police without delay and without consent if seeking consent would increase the risk. (KLYN follows UK GDPR/DPA 2018 and NSCP guidance.)

KLYN safeguarding contact

Designated Safeguarding Lead (DSL): Ben Griffin | Email: ben@klyouthnews.com | Phone: 07587323009